Frequently Asked Questions
Everything you need to know about your next adventure with Mountain Equipment.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for those who need their gear ready for the weekend.
What is your return policy for outdoor apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Items must be in their original condition to ensure they maintain their technical performance standards.
Are your jackets covered by a warranty?
Yes, all Mountain Equipment technical outerwear comes with a limited lifetime warranty against manufacturing defects in materials and workmanship.
How do I find the right size for technical layers?
Please refer to our comprehensive Size Guide located on each product page. Our gear is designed with an 'Active Fit' to allow for layering without restricting movement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options via Klarna and Afterpay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping times and costs vary by location and are calculated at checkout.